My workplace provide a special version of IM just for our company usage. I kinda notice that when we want to discuss something with a colleague, especially those from other departments or vice versa, we just open our IM, check the other party is online n drop him/her a message. And during the conversations, we can joke n discuss work issues without any barrier. IM oso allows us time to think about our replies and what we can say without any pressure of the sight of a waiting listener. We can just hide behind the IM window, giving us a false sense of security n therefore boasting our confidence.
Now i am not saying that IM is bad. I have learnt during my Uni subject on good communication process, one of the barriers during a communication process is non-verbal language. Thru IM, u dun see the other party n the other party dun c u. Hence all the uneasiness n non-verbal languages goes out the window. I have another good use of IM, chat with your friends or complain ludly thru email with close colleagues on the boss, and the best part is.....all these while the boss is thinking u r working. Hohoho ;p








